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Complaints

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If you are concerned about the quality or compliance of an early childhood education and care service, you may make a complaint to the department. Read more about making a complaint.

You may also request access to documents the government holds in relation to an early childhood education and care service (applies to long day care, kindergarten, outside school hours care, family day care, limited hours care, occasional care and specific funded services). Read more about accessing information the department holds.

Making a complaint​​​

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Accessing information the department holds

A parent, educator, staff member or other member of the public may request access to documents held by the government in relation to an early childhood education and care service. If the early childhood education and care service is regulated under the Education and Care Services National Law, this request is made under the Commonwealth Freedom of Information Act 1982 (FOI Act).

This would apply in the case of long day care services, kindergarten services, outside school hours care services and family day care services.

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Last updated 17 September 2019