Some complaints may require referral to the Queensland Police Service, Department of Child Safety, Youth and Women or Blue Card Services. In these cases, your name, personal information and complaint details may need to be provided to any of these agencies.
Within the department, information regarding a complaint will only be discussed with people directly involved in recording and responding to the complaint and staff involved in any subsequent monitoring and enforcement action, unless another use or disclosure of the information is authorised or required by law.
Your complaint is also likely to be raised with the education and care service, child care service, educator or person to whom the complaint relates, so he or she can respond to the complaint. This is to ensure that all relevant parties receive a fair hearing and that the service or educator can respond fully to the details of the complaint. In some cases, the department may not be able to investigate, or may only be able to partially investigate your complaint if you do not consent to sharing your name or details of the complaint with the other party or parties.