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Complaints

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The department is committed to ensuring that all Queensland children have the opportunity to access quality early childhood education and care.

A parent, educator, staff member or other member of the public who is concerned about the quality or compliance of an early childhood education and care service may make a complaint to the department.

They may also request access to documents held by the government in relation to an early childhood education and care service (applies to long day care services, kindergartens, outside school hours care services, family day care, limited hours care, occasional care and specific funded services).

Making a complaint

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Accessing information the department holds

A parent, educator, staff member or other member of the public may request access to documents held by the government in relation to an early childhood education and care service. If the early childhood education and care service is regulated under the Education and Care Services National Law, this request is made under the Commonwealth Freedom of Information Act 1982 (FOI Act).

This would apply in the case of long day care services, kindergarten services, outside school hours care services and family day care services.

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Last updated 21 June 2019