Notifying the department of emergency closures
Approved providers make the decision to close and re-open their early childhood education and care (ECEC) service/s and are required to notify the department within 24 hours of the service closing.
ECEC services in Queensland are regulated under the
Education and Care Services National Law (National Law) or
Education and Care Services Act 2013 (Queensland) (ECS Act). The process for notifying the department of ECEC service closures is set out below.
ECEC services approved under the National Law
Please notify the department of service closures via the
National Quality Agenda IT System (NQA IT System).
The NQA IT System is an online tool that offers providers a secure and convenient way of communicating with the department as the ECEC regulatory authority.
ECEC services approved under the ECS Act 2013
Please notify the department of emergency closures via the ECEC Emergency Closures mailbox:
Publication of information about ECEC service closures
It is essential that parents, caregivers and families have access to up-to-date information about ECEC service closures during an emergency.
Information about ECEC service closures is made available to the public via the
Service and temporary closure information tool maintained by the Australian Children’s Education and Care Quality Authority.