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Policy and procedure guidance

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Early childhood education and care services must have policies and procedures in place that align with the Education and Care Services National Law or Education and Care Services Act 2013 (ECS Act) requirements and are in the best interests of children’s safety, health and wellbeing.

Policies and procedures should outline the processes all staff employed by a service will follow and guide them to meet their legislative requirements.

Policies and procedures also help to inform families how the service operates.

Developing policies and procedures

Every service is different, so policies and procedures need to address each service’s operations and its unique context. Learn more about developing policies and procedures.

Policy and procedure guidelines

Use step-by-step guidelines to develop policies and procedures that cater for your service’s unique circumstances and ensure children’s safety, health and wellbeing.

Managing complaints

Learn more about developing policies and procedures for responding efficiently and appropriately to complaints.


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Last updated 30 September 2020