The Australian Government supports eligible families with the cost of early childhood education and care through the payment of child care assistance. Child care assistance is administered under the Family Assistance Law by the Australian Government Department of Human Services (DHS).
Information regarding eligibility for child care assistance may be found on the
Department of Human Services website. Alternatively, families may wish to telephone DHS directly on 131 272 (Mon-Fri, 8am to 8pm).
Child Care Subsidy (CCS)
New providers seeking Child Care Subsidy (CCS) approval must meet eligibility requirements and lodge an online application using the secure Provider Entry Point (the PEP).
Funding and support
The Queensland Government provides a range of funding and support options to assist with the delivery of early childhood education and care services.
Learn more about Grants, tenders and funding.
Approved providers of early childhood education and care services are required to have a written policy about the setting and collection of fees they charge to families using their service.
In addition families must be notified at least 14 days before any changes are made to the fees policy that will affect the way fees are charged or collected (Regulation 172(2)).
If the service does not have a written policy about fees and/or the service has not provided the required 14 days' notice of any changes to the fees, families are able to make a complaint about this to the department's
regional office in which the service is located.
If families wish to challenge the fees or seek reimbursement they would need to seek their own legal advice.