Your service has received its draft assessment and rating report.
You had expected to receive an Exceeding National Quality Standard (NQS) rating but were rated Meeting NQS, so you intend to give feedback to the Regulatory Authority (the department).
But before you do, it is important to understand how exceeding themes are awarded.
Exceeding NQS requires a service to go above and beyond what is expected at the Meeting NQS level for that standard.
The higher benchmark for quality that is expected at the Exceeding NQS rating level is described by three exceeding themes. Exceeding practice is:
- embedded in service operations (Theme 1)
- informed by critical reflection (Theme 2)
- shaped by meaningful engagement with families and/or the community (Theme 3).
To determine if a service meets this benchmark, authorised officers (AOs) ask questions of the evidence they have gathered for each Standard against the exceeding themes.
You can find out what these questions are and more useful information in the Exceeding NQS Theme Guidance section in the Guide to the National Quality Framework.
Preparing your feedback
When preparing your feedback make sure you have answered each of the questions AOs ask of the evidence.
As these questions are sequential, you must be able to answer 'yes' and give adequate evidence in support before moving on to the next question.
If you answered 'no' to any question, the exceeding theme cannot be awarded.