Early Childhood information service
Phone
13 QGOV (13 74 68) for information about a Queensland Early Childhood Education and Care service.
Department of Education
Early Childhood Education and Care, Department of Education
Please include your contact phone number in your email.
Local early childhood offices
For a complete listing and contact details, please visit
regional offices.
Early childhood managers or officers from the Early Childhood Education and Care division are located in a number of the Department of Education regional offices across Queensland.
These regional offices are the first point of contact for families, educators, services and schools requiring assistance with any aspect of the early childhood education and care sector that is
regulated or supported by the department. This includes service and provider approvals, complaint management, and assessments and ratings.
Governing bodies, authorities and associations
For information on governing bodies, authorities and associations related to the early childhood section, please go to the
early childhood sector structure page.
Interpreter service for other languages
If you need an interpreter, you can phone 13 QGOV (13 74 68).
Assistance in making a call
If you are deaf or have a hearing or speech impairment, please contact us through the
National Relay Service.
- Teletypewriter (TTY) users phone 133 677, then ask for 13 QGOV (13 74 68). Calls from mobile phones are charged at applicable rates.
- Speak-and-listen (speech-to-speech relay) users should phone 1300 555 727, then ask for 13 QGOV (13 74 68). Calls from mobile phones are charged at applicable rates.
- Internet relay users should connect to the National Relay Service then ask for 13 QGOV (13 74 68).
- Video relay users—choose the available video relay contact on Skype and ask for 13 QGOV (13 74 68).
- SMS relay users, phone 0423 677 767 and ask for 13 QGOV (13 74 68).
Feedback
The department is working proactively with members of the early childhood sector in progressing early childhood reform and administering legislation.
All feedback and suggestions about our service and performance are welcome. You can contact us by email at
ecec@qed.qld.gov.au (please include your contact phone number).
Complaints
If you are concerned about the quality or compliance of an early childhood education and care service, reach out to your service or the approved provider directly in the first instance. If they cannot resolve your matter, you can lodge a complaint with the department. Visit the complaints about early childhood education and care services page for essential information on what we can and can't investigate, how to make a complaint, and what to expect during the process.