For services affected by Tropical Cyclone Alfred please also see latest advice on the
disaster recovery page.
Recent updates
Service closures and notifications
Closing and reopening your services under the NQF
Approved providers must notify the Regulatory Authority of the closure of their service as per
National Regulations, r 175 (2)(b) External link, or notify of reopening via the
National Quality Agenda IT System External link (NQAITS).
Important: Do not put a reopen date unless you can confirm you are definitely reopening otherwise leave blank. When your service reopens, go back into the portal and enter the reopen date to confirm the date the service opened.
Further information about how to notify the Regulatory Authority is available on the
early childhood service closures page.
Services approved under the ECS Act
Services approved under the Queensland Education and Care Services Act can notify by emailing the ECEC Emergency Closures mailbox at
ececemergencyclosures@qed.qld.gov.au.
Early Years Services
All Early Years Services are required to advise the department of intended closure dates and emergency Early Years contact details during their closure periods by emailing the EYS mailbox at
EYS@qed.qld.gov.au.
Child Care Subsidy—period of emergency
The Australian Government has declared a Child Care Subsidy (CCS) period of emergency in parts of Queensland due to Tropical Cyclone Alfred. Read more about support during a CCS period of emergency. CCS periods of emergency information is available on the
Australian Government Department of Education website External link. Refer to
regions and timeframes Australian Government has declared a CCS period of emergency External link.
Temporary fee waiver—Tropical Cyclone Alfred
When considering re-opening, your service may need to apply for a temporary waiver. Waiver application fees associated with cyclone-related impacts have been waived for this event.
Services that have received significant, long-term damage may need to relocate temporarily. This will require a new service approval which the Regulatory Authority can prioritise. These fees will also be waived.
If you are uncertain whether you need a temporary waiver, please contact your
regional office External link. For services affected by Tropical Cyclone Alfred, please see the
disaster recovery page for who to contact if your regional office phone line is down.
Useful sites and contacts
The Queensland Government's
disasters and alerts External link provides real-time emergency updates and social media links to vital services and local councils.
Bureau of Meteorology External link for latest updates and weather warnings.
Visit Get Ready Queensland External link, and follow
Facebook External link,
Instagram External link and
X External link for preparation activities and tips.
For disaster recovery advice for Queensland early childhood education and care services, visit the
disaster recovery page.
For detailed matters to consider before reopening your service, visit the
disaster recovery page.
Further information about how to notify the Regulatory Authority is available on the
Early childhood service closures page.
Contact details for your relevant
Department of Education regional office External link is available online. For services affected by Tropical Cyclone Alfred, please see the
disaster recovery page for who to contact if your regional office phone line is down.
CCS periods of emergency External link is available.
See
regions and timeframes Australian Government has declared a CCS period of emergency External link.
School closures information, visit the
Emergency education facility closures website External link.
Early childhood service closure updates, visit ACECQA's portal—Service and temporary closure information External link.
Disaster support and recovery Queensland Government External link
Financial assistance and support services for disaster hit communities visit
Disaster Assist External link or
Queensland Reconstruction Authority External link.
Waivers: Visit the
Early Childhood Education and Care website and search for 'waivers'.
Queensland Health has a range of resources to support families dealing with disasters. Visit
Birdie's Tree books and resources External link.