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Closing a service in an emergency

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​​​​Natural disasters and emergencies are happening more frequently than ever and can pose serious risks to people and property.

Wherever possible, the Early Childhood Regulatory Authority (Regulatory Authority) works closely with approved providers of services affected by a disaster to manage the impacts and ensure they can re-open their service safely.

Notifying the Regulatory Authority of emergency closures

Approved providers make the decision to close and re-open their early childhood education and care (ECEC) service/s and must notify the Regulatory Authority within 24 hours of the service closing.

ECEC services in Queensland regulated under the Education and Care Services National Law (National Law) should notify of service closures via the National Quality Agenda IT system (NQA IT system).

ECEC services regulated under the Education and Care Services Act 2013 (Queensland) (ECS Act) should notify of emergency closures via the ECEC Emergency Closures mailbox—ececemergencyclosures@qed.qld.gov.au.

Published information about service closures

It is essential that parents, caregivers and families have access to up-to-date information about ECEC service closures during an emergency.

Information about ECEC service closures is made available to the public via the service and temporary closure information tool maintained by the Australian Children’s Education and Care Quality Authority.

Disaster recovery

The following frequently asked questions outline key issues to consider prior to re-opening a service following a disaster.

Please contact your local regional office with any other questions about regulatory requirements through the closure, clean-up and reopening process.

Help and support

Regulatory Authority

Weather/events

Agencies

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Last updated 21 May 2025