Approved providers are required to notify the Regulatory Authority about a broad range of incidents including circumstances that may pose a risk to the health, safety or wellbeing of children attending an early childhood education and care (ECEC) service.
These incidents can range from the very minor through to the serious. In Queensland, approved providers take their responsibility to notify seriously and have high rates of reporting. In some instances, approved providers may err on the side of caution and notify of incidents that do not meet the threshold for reporting. The Regulatory Authority can also receive multiple notifications and/or complaints relating to the same matter.
Approved providers are required to notify the Regulatory Authority of complaints they receive alleging that certain incidents or breaches of law have occurred. The Regulatory Authority also receives complaints directly from complainants, some of which will relate to the same incidents.
All complaints and notifications are reviewed and investigated as necessary.
Complaints made directly to the Regulatory Authority
300 complaints made directly to the Regulatory Authority this quarter.
The table below shows the number of complaints made directly to the Regulatory Authority in Q2, 2023–24 FY. Figures are provided for earlier quarters for comparison.
Direct complaints
| 300 | 311 | 245 | +22.4% |
Notifications of incident or complaint
2,563 notifications of incident or complaint this quarter.
The table below shows the number of notifications of incident and complaint received by the Regulatory Authority in Q2, 2023–24 FY. Figures are provided for earlier quarters for comparison.
| Complaint | 443 | 412 | 362 | +22.4% |
| Incident | 2,120 | 2,017 | 1,708 | +24.1% |